Privacy Policy

Privacy Policy
Queensland Police Legacy
ABN: 54 119 464 299
Last updated: March 2026

1. Introduction
Queensland Police Legacy (“we”, “us”, “our”) is committed to protecting the privacy of individuals who interact with our organisation. This Privacy Policy explains how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Queensland Police Legacy is a registered charity (ACNC) and Public Benevolent Institution operating in Queensland, Australia. We support the families of Queensland Police officers who have died, including their dependent children, surviving spouses or partners, and in certain circumstances, families of retired officers or those facing terminal illness.

By using our website, donating, making a purchase, or submitting an enquiry, you agree to the collection and use of your information as described in this Policy.

2. What Personal Information We Collect
We may collect the following types of personal information:

2.1 Information you provide directly

• Name, email address, phone number, and postal address
• Payment details (processed securely via Stripe — we do not store card numbers)
• Donation history and preferences
• Details provided via our contact, support enquiry, or volunteer forms
• Information submitted when requesting assistance or eligibility assessment
• Account details if you register as a donor or contributing member

2.2 Information collected automatically

• IP address and browser/device information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies (see Section 8)

2.3 Sensitive information
In limited circumstances — specifically when assessing eligibility for support — we may collect sensitive information such as details about a family member’s death, illness, or financial circumstances. We only collect this information where it is necessary to assess and provide assistance, and with your consent.

3. How We Collect Personal Information
We collect personal information through:

• Our website contact and enquiry forms
• Online donations via our GiveWP donation platform
• Shop purchases via WooCommerce and Stripe
• Contributing Member registrations
• Email, phone, and postal correspondence
• Events and community activities
• Third-party platforms (e.g. Facebook) where you interact with our content

4. Why We Collect and Use Personal Information
We use personal information to:

• Process donations and issue tax receipts
• Manage shop orders and deliver merchandise
• Assess and administer support applications from eligible families
• Communicate with donors, members, sponsors, and the community
• Send newsletters, updates, and event information (where consent has been given)
• Manage contributing member benefits and holiday bookings
• Fulfil our legal obligations as a registered charity
• Improve our website and services

We will not use your personal information for purposes other than those described in this Policy without your consent, unless required or permitted by law.

5. Disclosure of Personal Information
We do not sell, rent, or trade personal information to third parties.

We may share personal information with:

• Payment processors (Stripe) to securely process donations and purchases
• Email service providers to send communications you have requested
• Our board, staff, and volunteers where necessary to carry out our work
• Government agencies or regulators where required by law
• Professional advisers (e.g. accountants, legal advisers) on a confidential basis

All third-party providers we work with are required to handle personal information in accordance with Australian privacy law.

6. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. These measures include:

• Secure HTTPS website encryption
• Stripe-managed PCI-compliant payment processing (we never store card details)
• Access controls limiting staff access to personal information
• Secure storage of physical documents
• While we take these precautions, no data transmission or storage system can be guaranteed as completely secure. If you believe your information has been compromised, please contact us immediately.

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. When no longer needed, information is securely deleted or de-identified.

7. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, out of date, or incomplete.

To make a request, contact us at:

Email: info@policelegacyqld.org.au
Post: Queensland Police Legacy, PO Box [Placeholder], Queensland
We will respond to your request within a reasonable timeframe (generally 30 days). In some cases we may not be able to provide access — for example, where doing so would impact the privacy of another individual or conflict with our legal obligations. Where we decline a request, we will explain why.

8. Cookies and Website Analytics
Our website uses cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use the site.

Cookies we use may include:

• Functional cookies: required for the website and shop to operate correctly
• Analytics cookies: to understand how visitors navigate our site (e.g. Google Analytics)
• Preference cookies: to remember your settings and choices
• You can disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website or shop.

9. Marketing and Communications
We may send you news, updates, and information about our work if you have provided your email address and agreed to receive communications from us.

You can opt out of marketing emails at any time by clicking the unsubscribe link in any email, or by contacting us directly at info@policelegacyqld.org.au. Please note that even if you opt out of marketing communications, we may still need to contact you regarding donations, purchases, or support you have applied for.

10. Third-Party Links
Our website may contain links to third-party websites including sponsors and community organisations. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external sites and encourage you to review their policies separately.

11. Privacy Complaints
If you believe we have handled your personal information in a way that does not comply with this Policy or the Australian Privacy Principles, please contact us:

Email: info@policelegacyqld.org.au
Post: Queensland Police Legacy, Suite 75, 11th Floor
Northpoint Building
231 North Quay
BRISBANE QLD 4000
We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website. We encourage you to review this Policy periodically.

13. Contact Us
For any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

Queensland Police Legacy

Email: info@policelegacyqld.org.au
Post: Suite 75, 11th Floor
Northpoint Building
231 North Quay
BRISBANE QLD 4000

© 2026 Queensland Police Legacy | ABN 54 119 464 299 | ACNC Registered Charity | Public Benevolent Institution